BNP Paribas & Hello Bank!
Customer experience - Selfcare
2021
Customer experience - Selfcare
What features could be managed by the customer independently (management of payment, contest operations, complaints, tips, etc.)?
![Customer experience - Selfcare](https://images.prismic.io/source-website2021/6696dfa9-9598-49a0-83ef-be3f438a8507_BNPParibas_Mes+Actus_Logo%402x.png?auto=format&q=100&w=520&h=647)
![Customer experience - Selfcare](https://images.prismic.io/source-website2021/2ddec06e-b22f-4a39-b5c6-6cf849ca0113_BNPParibas_Selfcare_Elements%402x.jpg?auto=compress%2Cformat)
![Customer experience - Selfcare](https://images.prismic.io/source-website2021/f31785e9-1b5f-4b04-b067-8d3d460e4143_BNPParibas_Selfcare_1%402x.jpg?auto=compress%2Cformat)
![Customer experience - Selfcare](https://images.prismic.io/source-website2021/8a42788c-ee0d-44bf-be04-8ee6f9878aec_BNPParibas_Selfcare_2%402x.jpg?auto=compress%2Cformat)
![Customer experience - Selfcare](https://images.prismic.io/source-website2021/989bda82-1d11-434c-a67d-32e4d3a88361_BNPParibas_Selfcare_3%402x.jpg?auto=compress%2Cformat)
What features could be managed by the customer independently (management of payment, contest operations, complaints, tips, etc.)?